Can I Speak to Your Manager? Navigating Difficult Customer Service Encounters and the NYT’s Role
Can I Speak to Your Manager? Navigating Difficult Customer Service Encounters and the NYT’s Role The infamous phrase, “Can I speak to your manager?” has become a cultural touchstone, often associated with entitled customers and frustrating service interactions. While the phrase itself can be a cliché, the underlying sentiment – a desire for resolution and … Read more
